People without exact change are being let down
Ms Kelly has received complaints from a number of constituents frustrated at not being able to go about their daily business because bus drivers have refused to let them on.
The SDLP MLA said: “This is an issue which continues to frustrate people in the local community. Day and daily I receive complaints about the service and attitude of Translink and these latest issues are typical of the negative experiences commuters have.
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Hide Ad“One constituent told me how she was refused service by two bus drivers as she attempted to get into town to do her shopping because she only had a £20 note.
One driver told her that she could pay £20 for the £1.90 fare if she wanted to get on. Aside from the appalling customer service attitude, that is no way to run a company that receives significant public investment.
“I will be meeting with Translink officials in the coming weeks to discuss this and explore solutions to the constant stream of problems.”